Shipping & Returns

Warranty Information:

FurHaven Pet Products offers a ninety (90) day limited warranty against defects in material and/or workmanship
unless otherwise noted on product packaging. Defects in material and/or workmanship are defined as: flaws in
fabric, finish or materials not naturally occurring; sewing; gluing; stapling; zipper construction or installation.
Absolutely no warranty or return for credit will be offered for acts beyond the manufacturer’s control. This
includes but is not limited to: damage inflicted on products by animals, water damage/fire damage and other acts
of God or natural events and conditions, damage caused through misuse of products, damage caused by failure to
follow care instructions, damage (whether intentional or unintentional) inflicted by a person, and/or failure to
properly maintain product. FurHaven Pet reserves the right to require return of product(s) to the nearest
manufacturing facility for inspection and verification of warranty claim. If a product-return request in support of a
warranty claim is made by a FurHaven agent and not complied with by the customer within thirty (30) days of the
request, no return credit or replacement product will be given and the customer forfeits their right to remedy for
the claimed defect. For approved warranty claims, FurHaven Pet, at the discretion of its customer service agents,
may opt to replace defective products or parts in lieu of issuing credit. No warranty will be provided for lost,
stolen or missing product. Ninety (90) day period begins on date of delivery. Proof of purchase, receipt or gift
receipt listing the date/vendor/product SKU/product name/cost are required for all Warranty Claims.


Shipped Product Refused or Damaged in Shipment: 


The following applies to shipments made directly to customers from FurHaven Pet and does not apply to products
shipped via alternate suppliers, distributors or sales platforms. If product arrives to customer in damaged
condition, a report must immediately be made to FurHaven Pet Customer Service at service@furhaven.com or via
toll-free reporting to 888-459-2337 (888-4K9-BEDS). Customers have the option of refusing the product (at no
penalty) citing the damage as the reason for return. Should the customer opt to receive the damaged
package/case/carton, a full inventory and inspection of the item(s) should be made immediately and any missing
or damaged in transit product immediately reported to FurHaven Pet. Images of the damaged
package/case/cartons and damaged item must be submitted with any request for replacement or credit. Failure
to provide photographic evidence cataloging the damage may result in refusal of claim in which event the
customer will not receive replacement product or credit. Delay in reporting and failure by customer to act in a
timely manner may result in refusal of claim in which event the customer will not receive replacement product or
credit.


Return Policy

The following applies to shipments made directly to customers from FurHaven Pet and does not apply to products
shipped via alternate suppliers, distributors or sales platforms. FurHaven Pet offers free returns within thirty (30)
days of receipt of product (per tracking records provided by shipping company). Returns are limited to product
that is in saleable condition or is otherwise undamaged other than through normal wear and tear. Returns will be
accepted for a variety of reasons (size, color, fabric, use) EXCLUDING damage (whether intentional or
unintentional) inflicted on products by animals, humans, acts of God or natural events. Proof of purchase, receipt
or gift receipt listing the date/vendor/product SKU/product name/cost are required for all Returns.