Accidents happen – we get it. Register your purchase today to enjoy a 60-day Worry-Free Warranty of your FurHaven™ product that covers the spills, whoopsies, oh-nos and holy-guacamoles in your pet’s life.
Benefits and terms of the FurHaven Worry-Free Program Warranty:
- Only members who register their purchase through the FurHaven Worry-Free Program web page form within 14 days of purchase are eligible for this special warranty offer. Unregistered purchases will be subject to standard FurHaven 30-Day Return and 90-Day Warranty conditions.
- By registering your purchase and filling in all required fields below, you will receive:
- 60-Day FurHaven Worry-Free Program Warranty as outlined in the terms below
- 90-Day FurHaven Manufacturer’s Warranty as outlined in the terms below
- 30-Day FurHaven Return Policy as outlined in the terms below
* If you have already registered your product and would like to make a warranty claim, please visit the Warranty Claims page and customer service will gladly assist you.
60-Day FurHaven Worry-Free Program Warranty
The FurHaven Worry-Free Program Warranty replaces damaged product with the same make and model product (or similar if make and model are no longer available). Sixty (60) day period extends from the date of purchase. Claim must be made within the warranty period. To be eligible for replacement, product purchase must be properly registered via the FurHaven website within fourteen (14) days of purchase.
The Worry-Free Program Warranty is designed as a customer service benefit to our valued customers. FurHaven reserves the sole right of determination of product eligibility of the program. Multiple requests within a one-year period that indicate possible abuse of this Worry-Free program benefit may be denied. Customer is entitled to one (1) free replacement product per item purchased as part of this warranty (an item will not be warrantied more than once).
At the request of FurHaven’s agents, images of the damaged product or return of the damaged product may be requested and required as proof of warranty claim. Shipping and handling of replacement product will be paid by FurHaven Pet Products. This program is available to pet owner/end-user only and is not available to any retailer or pet care provider (including kennels, veterinary clinics, daycares, dog walkers, hotels, etc.). THIS PROGRAM IS AVAILABLE ONLY WITHIN CONTINENTAL UNITED STATES (excludes Alaska, Hawaii and other US territories).
90-Day FurHaven Manufacturer’s Warranty
FurHaven Pet Products offers a ninety (90) day limited warranty against defects in material and/or workmanship unless otherwise noted on product packaging. Defects in material and/or workmanship are defined as: flaws in fabric, finish or materials not naturally occurring; sewing; gluing; stapling; zipper construction or installation. Absolutely no warranty or return for credit will be offered for acts beyond the manufacturer’s control. This includes but is not limited to: damage inflicted on products by animals, water damage/fire damage and other acts of God or natural events and conditions, damage caused through misuse of products, damage caused by failure to follow care instructions, damage (whether intentional or unintentional) inflicted by a person, and/or failure to properly maintain product. FurHaven Pet reserves the right to require return of product(s) to the nearest manufacturing facility for inspection and verification of warranty claim. If a product-return request in support of a warranty claim is made by a FurHaven agent and not complied with by the customer within thirty (30) days of the request, no return credit or replacement product will be given and the customer forfeits their right to remedy for the claimed defect. For approved warranty claims, FurHaven Pet, at the discretion of its customer service agents, may opt to replace defective products or parts in lieu of issuing credit. No warranty will be provided for lost, stolen or missing product. Ninety (90) day period begins on date of purchase. Proof of purchase, receipt or gift receipt listing the date/vendor/product SKU/product name/cost are required for all Warranty Claims. WARRANTY IS VALID ONLY WITHIN CONTINENTAL UNITED STATES (excludes Alaska, Hawaii and other US territories).
30-Day FurHaven Return Policy
The following applies to shipments made directly to customers from FurHaven Pet and does not apply to products shipped via alternate suppliers, distributors or sales platforms. FurHaven Pet offers free returns within thirty (30) days of receipt of product (per tracking records provided by shipping company). Returns are limited to product that is in saleable condition or is otherwise undamaged other than through normal wear and tear. Returns will be accepted for a variety of reasons (size, color, fabric, use) EXCLUDING damage (whether intentional or unintentional) inflicted on products by animals, humans, acts of God or natural events. Proof of purchase, receipt or gift receipt listing the date/vendor/product SKU/product name/cost are required for all Returns.